"The Guest Concepts presentations have helped increase our Closing Ratios, Profits and Customer Satisfaction. The process helps with the confidence levels of our Salespeople when presenting numbers. Confident Salespeople are simply better closers. This is especially critical for our new Salespeople." - Tawny Arnaud, Vice President of Sales, Galpin Ford - North Hills, CA    

 “Our gross average has increased by over $400, and Guest Concepts has been a significant factor in helping our Sales Satisfaction and Voice of the Customer Scores increase by over 20 points when compared to last year” (Note: This Dealership ultimately won the Ford Presidents Award for Customer Satisfaction for 2007)

“We’ve seen more deals at full price than we have ever seen before”

“We’ve seen more down payment in the last few days since installing Guest Concepts then we saw in the last few months”

“The Guest Concepts process levels the playing field and helps new Salespeople close on a par with seasoned veterans”

“I can’t tell you how many times my Salespeople come back to me with a payment circled and the deal closed in just a matter of minutes”

“This is the best software solution I have ever seen for a Dealership”

“Guest Concepts has paved the way for our Salespeople to start their deals in a more professional manner”

“This is the only software I have ever seen that actually does what we are told it will do”

“Our first deal using Guest Concepts closed in less than 3 minutes at full price”

“My Salesperson came back so fast that I thought something was wrong… The Customer circled a payment and it took about two minutes to close the deal”

“I closed three deals this last weekend where I was able to improve my gross by $1,500 each by using the presentations”